Efficient, high-quality care through our innovative shared aide model designed for NYC Housing Authority residents
The official "Shared Aide" model for delivering Personal Care Services efficiently in high-density housing
Think of Cluster Care like a mobile library cart in a large apartment building, rather than a dedicated personal tutor. Instead of one aide sitting with one resident for fixed hours, the shared aide moves efficiently from apartment to apartment, delivering short, necessary, task-specific services to multiple residents who live close together.
This maximizes productivity and ensures everyone gets essential support when they need it—bathing, meal prep, medication reminders, and more.
Short, targeted visits focused on specific needs throughout the day
Ideal for NYCHA developments and senior housing complexes
Supervised by registered nurses ensuring proper care delivery
By serving multiple clients efficiently, more people get care faster without being stuck on endless waitlists
With aides working in concentrated areas, there's better coverage and fewer service interruptions
When an aide is already in your building serving neighbors, emergency support is minutes away, not hours
Builds a network of care within your housing community, fostering relationships between neighbors receiving support
Meets New York State's efficiency mandates while maintaining quality, ensuring sustainable Medicaid-funded care
Cluster Care is ideal for individuals with stable medical conditions who don't require continuous supervision
Note: You retain the right to fair hearing if you prefer traditional one-on-one care
With the September 2025 CDPAP overhaul requiring stricter ADL thresholds (3+ ADLs required), Cluster Care efficiently serves the new, smaller pool of clients with higher functional impairment—especially those with 5+ ADL/IADL limitations where cost savings are greatest.
This model aligns perfectly with New York State's efficiency mandates while ensuring quality care for those who need it most.
Don't see your location? We're continuously expanding our Cluster Care network. Contact us to inquire about service availability in your area.
Take our free 2-minute eligibility screener to get started
Or text CARE to (929) 480-3889